Privacy Policy

This Privacy Policy describes how FixMyFlightClaim, owned and operated by Suraj Mahendra Ramraj (“we”, “us”, “our”, or “Owner”), collects, uses, processes, and protects personal information when users (“you”, “your”, or “Data Principal”) access our website, services, and submit flight compensation claims.

We are committed to safeguarding your privacy and ensuring compliance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”). By using our website and services, you consent to the collection and processing of your data as described in this Privacy Policy.

1. Information We Collect

We only collect personal data that is necessary for providing our services and for which you have provided explicit consent.

A. Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Claim Details: Flight number, airline name, flight date, route, reason for disruption, and booking references
• Passenger Information: Names of all passengers included in the booking
• Financial Information (if applicable): Bank account details (IBAN, SWIFT/BIC, account holder name) required solely for compensation payments
• Identification Documents: Copies of passport, ID, tickets, boarding passes, or other required travel documents
• Power of Attorney: Signed authorization permitting us to act on your behalf

B. Information Collected Automatically

• Usage Data: IP address, browser type, operating system, access times, and pages visited
• Cookies & Tracking Technologies: Used for website functionality, analytics, and user experience improvement. You may control cookies through your browser settings.

2. Use of Personal Data

Your data is used strictly for legitimate purposes under the DPDP Act, including:

• Processing and managing flight compensation claims
• Communication regarding claim status and support requests
• Legal compliance, regulatory cooperation, arbitration, or court proceedings
• Facilitating compensation payments
• Website security, analytics, and operational improvement

3. Sharing & Disclosure of Data

We do not sell, rent, or trade your personal data. Data may only be shared in the following limited circumstances:

• Airlines, regulators, and enforcement bodies for claim processing
• Legal counsel and arbitration platforms when legal action is required
• Payment processors and banks strictly for authorized compensation transfers
• Government authorities or courts when legally mandated
• Technical service providers (hosting, communication, analytics) strictly for website operations

All such entities are required to follow confidentiality and data protection standards.

4. Data Security

We implement reasonable administrative, technical, and organizational security measures, including access controls, encryption, and secure storage, to protect your personal data against unauthorized access, loss, or misuse. However, no digital system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data only for as long as necessary to:

• Complete claim processing
• Fulfill legal and regulatory obligations
• Maintain audit and dispute-resolution records

Retention typically ranges from 3 to 7 years after claim closure, subject to legal requirements.

6. User Responsibility & Limitation of Liability for User-Provided Data

• Users are solely responsible for the accuracy, completeness, and truthfulness of the information they submit.
• The Owner shall not be liable for any loss, dispute, claim, or delay arising from false, incomplete, or misleading data provided by the user.
• The Owner shall not be responsible for any unauthorized data disclosure caused by the user, including sharing login credentials, claim details, or personal data with third parties.

7. Your Rights Under the DPDP Act (Rights of the Data Principal)

You have the right to:

• Access your personal data
• Correction and completion of inaccurate or incomplete data
• Erasure of personal data, subject to legal retention requirements
• Withdraw consent (where legally permissible)
• Grievance redressal through our designated officer
• Nominate another individual to exercise your rights in case of incapacity or death

8. Grievance Redressal & Contact Information

If you have any questions, complaints, or requests regarding your personal data, please contact our Grievance Officer:

Grievance Officer: Suraj Mahendra Ramraj (CEO & Owner)
Email: mahiair26@gmail.com

We aim to resolve grievances within 15 days as required under Indian law.

9. Third-Party Links & External Platforms

Our website may contain links to third-party platforms. We are not responsible for the privacy practices, security policies, or content of external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our services after such updates constitutes acceptance of the revised policy.

11. Final Legal Disclaimer

FixMyFlightClaim provides assistance in filing and managing flight compensation claims. We do not guarantee claim approval, compensation amount, processing time, or final legal outcomes, as these depend on airline policies, regulators, and courts. By using this website, you acknowledge and accept these limitations.

Last Updated: November 25, 2025